Refund policy

Return & Refund Policy

Thank you for shopping at Sheinn.store. We want to ensure you have a great experience.

1. Returns

• You have [30 days / 14 days] from the date you receive your item to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags intact.

2. Return Process

• To initiate a return, please contact us at nguyentiendat1173@gmail.com with your order number and the reason for the return.

• Once approved, we will provide you with instructions and the return shipping address. Items sent back without prior authorization will not be accepted.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed automatically to your original method of payment within [5–10 business days].

4. Shipping Costs

• Customers are responsible for paying their own return shipping costs unless the item received was defective, damaged, or incorrect. Shipping fees are non-refundable.

5. Damaged or Incorrect Items

• Please inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong item, contact us immediately at nguyentiendat1173@gmail.com so we can resolve the issue promptly.